ADP Reviews Read Customer Service Reviews of adp com

While pricing is transparent and follows a pay-per-run, per-employee scheme, small startups with only a handful of employees will find it reasonably priced given the wealth of payroll and HR functionalities that it offers. ADP provides a library of HR forms and documents, basic employee/employer training, and sexual harassment prevention training (if you sign up for its highest plan). If you need help handling HR issues, you can call its dedicated team of HR experts for advice. You also have access to state-specific experts to get the best local information. ADP Run even has a simple-to-use employee handbook wizard to help you create one that complies with federal employment regulations.

However, one might be better for your business than the other depending on which features you need, which user interface you prefer and how much you can afford to spend on payroll. If you need a global payroll service, not an international HRIS or HCM solution, Papaya Global is an affordable ADP alternative. To run payroll with Roll, business owners type a chat command like “run payroll,” and the app takes care of the rest.

1. You can get the bulk of your questions answered through a robust online FAQ and use automated phone support to deal with common issues.
2. When considering any payroll software, it’s important to consider third-party integrations.
3. Kelly Main is staff writer at Forbes Advisor, specializing in testing and reviewing marketing software with a focus on CRM solutions, payment processing solutions, and web design software.
4. Straightforward dashboard that lets you run payroll from a computer or mobile device.
5. Gusto and RUN by ADP have comparable payroll features — but Gusto is available at a lower starting price.

Through ADP RUN, new hires can fill out their onboarding paperwork online before their first day of work. Although it was close, ADP RUN was able to edge out Gusto in this category. ADP RUN posted higher star ratings from the customer review websites we looked at and also a higher percentage of users who were willing to give it a full 5 stars on G2 Crowd. However, because of the close ratings, you may want to explore customer reviews further for both products to see if the issues existing users experience would have an impact on your business. It should be noted that both Gusto and ADP scored poorly in customer reviews from the Better Business Bureau, each achieving only 1 out of 5 stars.

And while Gusto’s two cheapest plans have fewer HR features than most ADP RUN plans, it offers automatic state new-hire reporting, onboarding tools, hiring tools and built-in time-tracking integrations with each plan. Making the final decision between Gusto and ADP Run likely comes down to whether your business needs a specific set of features. Gusto offers upfront pricing adp run reviews and numerous features, especially third-party integrations. ADP Run is part of an industry-standard suite of payroll and employee software and brings with it a significant system of payroll, benefits administration and HR tools. At Forbes Advisor, we ranked Gusto with 4.4 stars and ADP Run with 4.3 stars based on cost, ease of use, customer service and available features.

ADP cost

Still, it’s worth noting that a PEO frees up time business owners would otherwise spend on complicated HR tasks and employment law compliance. Plus, some of RUN’s payroll services are only available https://accounting-services.net/ as add-ons that cost an extra fee, including time and attendance. ADP RUN is a solid choice for smaller businesses that want HCM-level tools without paying for a fully fledged HCM or HRIS program.

Whether you use the app or browser version of RUN Powered by ADP, you can look forward to an excellent, well-designed interface. From your payroll dashboard, it’s easy to run payroll, view upcoming deadlines, access alerts and see a quick overview of your company’s payroll history. Pricing is customized per company, so you have to contact an ADP sales rep for accurate pricing for your needs. Users have reported that the Essential plan starts at $59 per month plus $4 per employee, but this information may be outdated.

Top ADP alternatives

While the cost may put ADP RUN beyond some small business’s budgets, its user-friendly platform and robust suite of features can make it well worth the price for many companies. You can access ADP RUN payroll features through the mobile app, including running payroll, adding employees and reporting. ADP provides continuous 24/7 support from payroll experts to answer complex payroll questions from businesses running payroll.

ADP Review: Pricing, Features, Pros and Cons

Its low starting price and transparent pricing give it an edge over ADP, though notably, only the cheapest Paychex Flex plan’s pricing is presented upfront. Even with the cheapest Paychex Flex plan, users can access Paychex’s remarkably comprehensive HR library — in contrast, Gusto limits HR library access to its most expensive plan only. And like ADP, Paychex also has a PEO solution (called Paychex PEO) that businesses can easily switch to from their in-house Paychex Flex plan.

Additionally, after you receive an estimate, the price could alter over time as promotional offers expire and new ones come into existence. ADP is trusted by tens of thousands of companies around the world as the largest payroll service provider in the world. More than 80% of Fortune 500 companies use ADP services and it has been named one of the world’s most admired companies by Fortune magazine for the past 15 years.

Because products are designed around size, a business has the option to scale up or down to other ADP products if RUN isn’t the right fit. Alternatively, a business that has reduced its workforce to 10 or fewer employees could move to Roll by ADP, a lower-cost option. It includes payroll, tax filing and employee self-service features at a monthly cost of $29 plus $5 per employee. Considering how much this payroll software can do, we found the interface simple to navigate. Its intuitiveness, integration options, and 24/7 support contributed to ADP Run scoring high for ease of use.

Gusto is an online payroll and HR administration platform designed with dynamic startups in mind. It facilitates payroll for both employees and contractors under a single plan, plus employee benefits including health, retirement and custom benefits such as wellness programs. The platform also includes automated charitable donations (as an option) and a wallet that helps employees access their money when they need it.

Let’s say your workforce will exceed 49 employees, you can upgrade to its mid-market product, ADP Workforce Now. You may also look for other software that can handle the HR payroll needs of growing businesses, like Paychex or Rippling. ADP RUN doesn’t include time tracking with any of its four plans, so if you want to use ADP’s time and attendance tool rather than trying to integrate a third-party solution, you’ll pay an additional fee. If your business is looking for software that combines payroll and HR tools into one comprehensive package, it’s hard to do better than ADP RUN.

This alone can make the cost of RUN Powered by ADP a worthy investment for your small business. A toll-free number is available, with different numbers offered for each of the ADP products available. Online help is also available in the application and help and support options can also be accessed from within the application. RUN Powered by ADP offers an excellent selection of reports in a variety of categories including Payroll, Taxes, Benefits, and HR, with custom reporting options available as well. You can set up and pay both employees and contractors in RUN Powered by ADP, with direct deposit available for both. At the end of the year, RUN Powered by ADP will also produce W-2s for employees and 1099s for contractors.